Shipping Policy
Shipping Policy
At Biolife Herbals, we want to make sure your order arrives quickly, safely and in perfect condition. Below is everything you need to know about our shipping process.
1. Processing Time
We aim to process and ship all orders as quickly as possible. Typically, orders are processed within 2-3 business days from the time of purchase. You’ll receive a confirmation email once your order has been shipped, along with a tracking number to keep an eye on its progress.
Please note that during high-demand periods or public holidays, processing may take a little longer. We appreciate your patience and understanding.
2. Shipping Locations
We currently ship to most locations within India. If you’re outside of India, please contact us before placing an order to check if we can fulfill your request. Unfortunately, at this time, we do not ship internationally.
3. Shipping Costs
Shipping costs are calculated based on the weight of the products in your order and the destination. You’ll be able to view the total shipping charges during checkout before finalizing your purchase.
We offer various shipping options and the charges for each will be displayed at checkout. You can choose the option that best suits your needs.
4. Delivery Time
Delivery times may vary based on your location and the shipping method you choose. Generally, you can expect delivery within:
- Metro Cities: 3-7 business days
- Other Cities and Towns: 7-10 business days
- Remote Areas: Delivery times may be longer, depending on the location.
Please note that these are estimates and can vary due to factors beyond our control, such as weather conditions, strikes, or customs processing.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website where you can track the progress of your delivery. If you have any trouble tracking your order, don’t hesitate to contact us for assistance.
6. Shipping Partners
We partner with reliable courier services such as DTDC, BlueDart and other courier aggregator to ensure your order reaches you safely. We reserve the right to choose the courier service that will handle your delivery.
7. Packaging
Your order will be carefully packed to ensure it arrives in good condition. We use sturdy, eco-friendly materials to pack your products securely. If you have any special packaging requests (like gift wrapping), please let us know in the comments during checkout and we’ll do our best to accommodate.
8. Failed Deliveries and Return to Sender
If the delivery is unsuccessful due to incorrect or incomplete address information provided by you, or if you’re unavailable to receive the shipment, the courier may attempt redelivery or return the package to us. In such cases, you may be charged additional shipping fees for reshipment.
9. Shipping Issues
In rare cases, your shipment might get delayed or lost. If this happens, we’ll work closely with the courier to resolve the issue as quickly as possible. We recommend that you check the tracking information for updates and if you notice anything unusual, contact us immediately.
10. Customs & Duties
For shipments within India, there are no customs fees or duties. However, if your shipping address falls under a specific zone that requires special handling or charges, those fees will be your responsibility.
11. Address Accuracy
Please double-check that the shipping address you provide is complete and accurate. Biolife Herbals is not responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information.
12. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of receiving the shipment. We’ll investigate the issue with the courier and arrange for a replacement or refund, as applicable.
Need Help?
If you have any questions about our shipping process or need assistance with an order, don’t hesitate to reach out to us at:
Email: support@biolifeherbals.in
We’re here to help and ensure your Biolife Herbals experience is a great one from start to finish!